Contact Us

Tailored Finance Solutions Australia

PO Box 3383, Sunnybank South QLD  4109

Email: admin@tfsau.com

Phone: 1300 28 11 88

Fax: (07) 3054 6675

Credit Representative Number 380409

Australian Credit License Number: 384704

Australian Credit Holder: Finsure Finance and Insurance Pty Ltd (ACN 068 153 926)

Address: Level 24, 52 Martin Place,  , Sydney NSW 2000

Phone and e-mail: admin@finsure.com.au

If you are not satisfied with the services provided by Tailored Finance Solutions Australia, please tell us so we can try to rectify the issue at hand for you. We take our customer service very seriously and will address your concerns as soon as possible.

Talk to our staff by contacting us directly on 1300 281 188, or send your concerns via email to admin@tfsau.com or in writing to the following address:

PO Box 3383

Sunnybank South QLD 4109

External dispute resolution Ombudsman

If you are not satisfied with our response provided, or you feel that we have not addressed your concerns, to your satisfaction, you may refer the matter to the Financial Ombudsman Service.

The Financial Ombudsman Service is an external dispute resolution authority approved by the Australian Securities and Investments Commission in accordance with the Financial Services Reforms Act.

You may contact the Financial Ombudsman Service directly using the details provided below:

Credit & Investments Ombudsman

phone 1800 138 422    www.cio.org.au